ALL SALES ARE FINAL. Good Nature EVAPOR, LLC does not accept any returns or exchanges on product unless defective. An item with a cosmetic default is not considered defective. Any opened bottle of e-liquid will not be returned for any reason unless defective during the manufacturing process. Defective hardware products will be covered under warranty by the manufacturer and customer should handle the claim process directly with the manufacturer. We will assist with this process to the best of our ability. If product is defective and you require a return or exchange please contact us at 920.574.2235 to speak with a Sales Representative directly. Any return or exchange requests must be made within 7 days of order delivery confirmation. Good Nature EVAPOR reserves the right to deny any return/exchange requests.